The Patient Advice and Liaison Service (PALS) can provide confidential, on-the-spot advice and support, helping you to sort out any concerns you may have about the care we provide, guiding you through the different services available from the NHS. You can call on FREEPHONE 0800 587 2417.
The following link gives guidance about making complaints regarding NHS services: https://www.nhs.uk/using-the-nhs/about-the-nhs/how-to-complain-to-the-nhs/
In many cases, following a GP practice’s complaints procedure is usually the most effective way of reaching an efficient resolution, especially if the patient is requiring medical care. This typically involves a conversation with the practice manager.
Many people regularly visit local primary care providers such as their doctor, dentist, optician, or pharmacy and have a positive experience. If you encounter any problems, you should
always speak with a senior staff member, from whom you received treatment, advice, or care to give them the chance to address the issue promptly. This option has NOT changed.
However, if you do not feel comfortable or believe it is inappropriate to raise your complaint directly with your primary care provider, you must now contact the West Yorkshire Integrated
Care Board (ICB) instead of NHS England.
Contact details are:
Email: wyicb.complaints@nhs.net
Telephone: 01924 552 150
In writing: Complaints Team, West Yorkshire Integrated Care Board, White Rose House
West Parade, Wakefield WF1 1LT
Monday to Friday 9 to 5 p.m. excluding bank holidays.
Out of hours: Please leave a voice message about the best time to contact you to discuss the
details.
